Nicola Houston

Operations Director

My role at Pavilion Row is to develop and oversee the customer service and operations side of the business.

I want to be sure that we follow up accurately, efficiently and in a timely manner, so that the whole experience of using our service is easy and effortless for both our client and their adviser.

People trust us with their highly personal aspirations and their advisers trust us with their clients. So ensuring that people leave with the feeling that they have received excellent advice, at good value, from qualified, experienced and friendly people is our service goal on a daily basis.

I have worked previously providing regulated advice to clients so I know the importance of being upfront and clear about what we deliver and making sure that our clients receive the right advice for them.


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